FAQ
FAQ – GOHNGI®
Welcome to the GOHNGI experience. We’ve answered the most common questions below to help make your shopping smooth and seamless.
🛍️ ORDERS & SHIPPING
When will my order ship?
All orders are processed within 2–5 business days. Once shipped, you’ll receive a confirmation email with tracking info.
How long does shipping take?
• U.S. orders: 3–7 business days
• International orders: 7–21 business days
Please note: Shipping times may vary depending on your location and chosen shipping method.
Do you ship internationally?
Yes—we ship worldwide. Shipping rates and times vary by region and will be calculated at checkout.
How can I track my order?
Once your order is shipped, you’ll get an email with a tracking link. You can also track it under “My Account.”
👕 PRODUCTS & SIZING
How do I know what size to order?
Each product has a size guide listed on the page. GOHNGI fits true to size unless otherwise noted.
Are your products unisex?
Yes—our core drops are unisex. GOHNGI Girl collections are designed for a women’s fit but anyone can rock the look.
Where are your products made?
We use high-quality manufacturers in the U.S., Mexico, and Europe through Printful, ensuring ethical production and premium materials.
🔁 RETURNS & EXCHANGES
What’s your return policy?
We accept returns for unworn, unwashed items within 14 days of delivery. Reach out to [your email] to start a return.
Can I exchange for a different size?
Yes, we offer size exchanges within 14 days if the item is in stock. Shipping costs may apply.
What if I received the wrong item or something is damaged?
We got you. Contact us at [your email] with a photo of the issue and we’ll make it right.
💳 PAYMENTS
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is it safe to shop on your site?
Absolutely. GOHNGI.com uses secure encryption to protect all transactions.
🤝 THE BRAND
What does GOHNGI mean?
GOHNGI stands for Get Out Here and Get It. We’re a streetwear label for the self-made, the dreamers, and the grinders.
How can I stay updated on new drops?
Follow us on Instagram [@gohngi] and subscribe to our newsletter at the bottom of the homepage.
How do I contact you?
Email us using the contact form on our Contact page.